Privacy Policy

Welcome to the shop.vivlio.com website (the “Site”) provided by Vivlio (the “Publisher”).

This section is intended to inform You of Your rights and Our obligations regarding privacy and the protection of Personal Data. It is therefore important for You, as You wish to have a positive experience with Our Services. It is also important to us, as we aim to meet your expectations with relevant Services and tailored responses.

It supplements the Site’s general terms and conditions of sale, available here

1. Definitions and Scope

1.1. Definitions

“Personal Data and Privacy Policy” or “Policy” refers to this document available on the Site.

“You”, “Your”, “Member(s)”, “User(s)” refer to any individual who accesses the Site or uses one of Our Services governed by this Personal Data and Privacy Policy.

“We”, “Our”, “Site(s)”, “Service(s)”, “Publisher”, refer to Vivlio and its Service Providers, which may, under certain conditions described below, collect, use, store, or share Browsing Data and Personal Data created or modified in connection with Your access to or use of the Site or Our Services.

“Service Provider(s)”, “Processor(s)” refer to any company that may process Data on Our behalf, in accordance with Our instructions.

“Partner(s)” refers to any company in a business relationship with Vivlio

“Third Party(ies)” refers to any company or public entity (judicial or administrative authority) other than Us, Our Service Providers, and Our Partners.

“Device(s)” refers to the equipment (computer, phone, etc.) that you use to access the Site or use one of Our Services

“IP Address(es)” refers to the number assigned by your Internet service provider to your Device when it connects via the Internet Protocol (TCP/IP: Transmission Control Protocol/Internet Protocol) to the Site or to one of Our Services.

“Cookie(s)” refers to a text file that may be stored—subject to your consent or in the absence of any objection on your part—in a dedicated space on your Device’s hard drive when you access one of Our Services. A cookie file allows its issuer to identify the Device on which it is stored for the duration of the cookie’s validity or storage period.

“ “Browsing Data” refers to all data relating to a single Device at a given time, even if We do not know which Device You are using or who You are at that time.

“Personal Data”: within the scope of Our Policy, Personal Data refers to all data relating solely to You at a given moment, regardless of the Device You are using.

“Personal Page(s)”, “Profile(s)”, refers to a public page created by You on the Services We operate that include this feature. A Profile is accessible to all internet users or other Users of Our Services and allows them to get to know you better.

1.2. Scope

1.2.1. Applicable Legal Framework

“The rights and safeguards of Our Users and Members governed by Our Personal Data and Privacy Policy are subject to French law “Informatique & Libertés” No. 78-17 of January 6, 1978, as amended, transposing into French law European Directive 95/46/EC of October 24, 1995, replaced by Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and the law “on confidence in the digital economy ” (“LCEN”) No. 2004-575 of June 21, 2004 (Article L. 33-4-1 of the Postal and Telecommunications Code and Article L. 121-20-5 of the Consumer Code), which transposes into French law Directive 2000/31/ EC of June 8, 2000, on electronic commerce, and Directive 2002/58/EC of July 12, 2002, on the protection of personal data and privacy in electronic communications, as amended by Directive 2009/136/EC of November 9, 2009.

1.2.2. Scope of Our Policy

We comply with the most stringent European and French standards for the protection of personal data and privacy. For any questions regarding the protection of your personal data, you may contact Customer Service:

Vivlio

Vivlio Customer Service

Cap 9 Building

31 rue Gorge de Loup

69009 LYON

contact@vivlio.com

Our Personal Data and Privacy Policy informs you about how we at Vivlio, with the assistance of our service providers, process your browsing data and personal data when you visit or use our websites or services.

This Policy does not apply to our Partners’ websites or to the practices of third-party companies outside of Vivlio, subject to our shared legal obligations.

2. What information do we collect?

2.1. When and why do we collect information about you?

You may provide us with Personal Data, which we collect, store, and process when you subscribe to a newsletter, sign up for one of our Services, purchase a product, enter a contest, a contest, when you respond to a survey, when you share a link or content from Our Services with a friend, when you rate or comment on content from Our Services, etc. Certain Personal Data may be required to use some of Our Services, particularly when creating your customer account on the Site.

2.2. We collect the Personal Data you provide to us

The Personal Data you provide to us may include your first and last name, your email address, your personal and confidential username and password, your username or a personal code associated with your user account, your landline, mobile, or fax number, your mailing address, your age or gender, your bank account information, information you have provided about your physical appearance, your photographs or videos, your personal values, your cultural and leisure interests, and your use of the Services.

2.2.1. Creating Your Customer Account

When you create your customer account to log in to the online store, we set up direct, password-protected access to the basic data stored with us. In particular, you can view information about past, pending, or recently shipped orders, as well as manage your personal data and newsletter subscriptions.

The following data must be collected when you create your customer account: Your email address, your password, your gender, your first name, your last name, your date of birth, and your consent to the privacy policy. Your consent to subscribe to our newsletter, as well as your acknowledgment that you have read this Policy by checking the appropriate boxes, are also collected. The following information may also be collected to complete your customer account: Your username, your landline, mobile, or fax number, your mailing address, or any other information you have provided in your customer account.

The personal data you provide to us allows us to fulfill the orders you place through your customer account, to communicate with you regarding your orders, certain products, or marketing campaigns, and to suggest products that may interest you.

2.2.2. When you place an order from your customer account on shop.vivlio.com.

When placing an order, we need your last name, first name, and address. We need your email address or phone number to confirm receipt of your order and its shipment, and in the event of a complaint on your part. When a watermarked ebook is ordered, your email address is embedded on the pages of that ebook.

2.2.3. Use of Your Data for Advertising Purposes

We use your data to communicate with you in order to suggest products that may interest you and to inform you of new releases, in-store events, and marketing promotions. To do so, we use your email address and phone number (if applicable), your order history, and your device’s browsing data.

You may also receive a newsletter at your email address informing you of Vivlio news and offers, after you, as the owner of the email address, have confirmed your consent to receive the newsletter. You may at any time object to the use of your personal data for advertising purposes, in whole or in part—whether or not this includes the newsletter—without incurring any costs other than standard transmission fees. To do so, please contact Vivlio Customer Service

2.2.4. Contests

We use your data to inform you about the progress of contests and to communicate with you regarding your participation, particularly if you win. To do so, we use your email address, your phone number (if applicable), your order history, and the browsing data from your device as described.

You may object at any time to the use of your personal data in connection with contests, without incurring any costs other than standard transmission fees. To do so, please contact Vivlio Customer Service.

2.2.5. Banner Ads

Your device’s browsing data, collected during your visit, helps us display banner ads that are activated on third-party websites via cookies or pixels. Our goal is to provide you with advertising offers that are better tailored to your interests. You will therefore see banner ads featuring products you have viewed on our Site or similar products (retargeting). For this purpose, only pseudonymous data is used (meaning that information such as your name or email address will not be stored in cookies).

2.2.6. Market Research and Statistical Analyses of Our Customers’ Opinions

We use your personal data in connection with market and opinion surveys conducted to improve our commercial offerings and services. To this end, we may contact you via your email address or phone number, as applicable, and collect, store, and process the responses you provide to us (age, gender, place of residence, literary preferences, etc.).

You may object at any time to the use of your personal data in connection with our market and opinion surveys, without incurring any costs other than standard transmission fees. To do so, please contact decitre.fr Customer Service.

2.2.7. Wish Lists

To help you easily save and find your products in your customer account, the Site allows you to save the links and details of products that interest you.

This information is accessible to you once you log in to your customer account. You can therefore add, update, or remove products from your wish list at any time by accessing your customer account.

2.2.8. Abandoned Cart Reminder

We track the products added to your shopping cart during the ordering process so that we can send you a reminder email a few hours after you’ve abandoned your cart, ensuring you don’t lose your purchases and can complete your order.

2.2.9. Birthday Emails

We collect your date of birth to personalize our customer relationship by wishing you a happy birthday and offering you a discount coupon. You will also receive a reminder if you do not use your coupon.

You may object to this processing at any time without incurring any costs other than standard transmission fees. To do so, please contact Decitre.fr Customer Service.

2.3. We Collect Browsing Data from Your Device on Our Services

Browsing Data associated with Your Device is collected as You access and use Our Services.

2.3.1. What is Browsing Data?

It includes, in particular, the type and version of the browser used by your device (Internet Explorer, Chrome, Safari, Firefox, Opera, etc.), the preferred language of the browser software installed on your device, the type of operating system used (Windows 98, Mac OS, Chrome, etc.), the IP (Internet Protocol) address of a Device connected to Our Services, the URL (beginning with http:// or https://) of a web page specific to a particular Device’s use of Our Services, the identifier and content of a cookie file stored by Us on a Device, the date, the time, and the duration of a Device’s connection to a component of Our Services (a page, content, section, User account, etc.).

Vivlio uses cookies, which are small files stored on your device that record certain settings and data to enable communication with our system via your browser. They allow us to improve and facilitate your experience as a user, but also to collect information from various companies, typically those involved in advertising.

Most of the cookies we use are automatically deleted from your hard drive when you close your browser. These are session cookies, which are used, for example, to provide the shopping cart feature across multiple pages. Other cookies, which are more permanent in nature and stored on your hard drive, allow us, for example, to automatically recognize you or to present you with offers best suited to your interests. These cookies store your data for your next visit and are automatically deleted after a set period of time.

2.3.2. What are they used for?

To access and use Our Services

First, certain Browsing Data is essential for anyone to communicate over the Internet. This includes, for example, your device’s IP address.

To ensure the security of your data and our Services

Certain Browsing Data must be retained by law to enable us to ensure the security of our Services and to detect, prevent, or trace any malicious attempts, cyber intrusions, or violations of the terms of use of our Services, as well as to respond to any requests from third parties authorized by law to ask us to provide them with Browsing Data and Personal Data about the users of our Services.

This includes the IP address, the dates and times a device connects, the Service used, the content accessed or downloaded, clicks on elements within our Services, etc.

To tailor Our Services to Your Device and Your usage

Using cookie technology, We collect certain Browsing Data, which allows Us to tailor the content or display of Our Services to Your Device, so that You can have a positive experience when using Our Services.

This customization may include the language used, based on the country from which your device appears to be connected to our Services; the display resolution of our Services, based on your device’s screen; the content your device can display or play, based on its graphics card and the viewing or playback software it contains; the Services you can access, or the nature of the advertisements integrated into Our Services, based on what we may know about your Device’s previous browsing activity on Our Services, etc.

To help us make the Site more interesting for You, cookies from partner companies may also be stored on Your hard drive when You visit Our Site; these are automatically deleted after a set period (1 to 60 days). Our partner companies collect only pseudonymized or anonymized data. This may include data related to the products you have searched for, viewed, or purchased on Our Site, in order to provide you with advertising that best suits your interests.

The following table lists the various cookies we use on our Services:

Cookie Issuer Cookie Name Purpose of the Cookie

Google _ga Google Analytics

Vivlio PHPSESSID Authentication

Mapp flx1_session_id_ Online marketing

3. Who can process your personal data?

Your Personal Data collected when you subscribe to Our Services is used to provide you with Our various Services. Every precaution has been taken in Our databases to store Your Personal Data in a secure environment. Within Vivlio, only certain employees have access to Your information, solely on a need-to-know basis and under strict confidentiality. Your personal data will only be disclosed to third parties if permitted by law, including for the purposes of contract performance, billing, marketing, or if you have previously consented to such disclosure.

3.1. The Publisher

The Personal Data you provide when accessing and using the Site or Our Services is intended for Us; that is, it may be used by the Publisher to provide you with the Services you have subscribed to and to inform you about updates to Our Services and Our offers.

3.2. Our Partners

3.2.1. Only if You Have Requested It

You may request to receive offers via email, text message, or regular mail regarding products or services provided by Our Partners by checking a box provided for this purpose or by actively responding to any such proposal, thereby expressing Your explicit desire to receive such offers from Our Partners.

In this case, subject to your explicit consent or prior request, Our Partners will have access to your Personal Data and may send you such offers until you notify them, under the conditions described by them, of your wish to no longer receive offers from them via email, text message, or regular mail.

3.2.2. To fulfill our commitments to you

As part of order fulfillment, the service providers we engage (such as carriers, logistics providers, and banks) receive from us, for example, the data necessary to fulfill the order and the contract, such as your first name, last name, shipping address, and email address, so that they can contact you. Our service providers may only use the data transmitted to them for the purpose of fulfilling their duties.

3.3. Access to Your Profile by Other Users or Third Parties

When you use a community service or social network that we operate, you may make certain Personal Data that you have provided to us—and that is published in your Profile—public or accessible to third parties.

Access to Your Profile is available in two ways:

• via Your Profile, which is accessible to everyone. If You disclose Your contact information (email address, phone number, cell phone number, fax number, mailing address, etc.) there, You may receive unsolicited messages. You are solely responsible for the content of your Profile. If you do not wish for your Personal Data to be disclosed, simply do not include it in your Profile.
• via your User account, to which only you have access.

By completing your Profile with Personal Data, you authorize us to reproduce and make such information (including details, descriptions, images, videos, etc.) accessible on all or part of our Services and/or via any electronic communication medium (email, the Internet), worldwide and for the duration of your subscription to our Services, including your Profile.

If you no longer wish for us to publish the information contained in your Profile, you may cancel or delete information from your Profile or the Service through which your Profile is accessible.

3.4. Access by Third Parties Authorized by Law

Your Personal Data may be accessible, in limited cases governed by law, to Third Parties authorized to access it upon specific request: judicial authorities, administrative authorities, your Internet service provider, or a Third Party that places a cookie on your device (an external advertising network, another publisher, etc.).

3.5. Is Your Data Processed Outside the EU?

The collected Data may be processed outside the European Union. In such cases, We take the necessary measures with Our processors and partners to ensure an adequate level of protection for Your data, in full compliance with applicable regulations.

If the relevant processors and partners are not participants in the Privacy Shield framework with respect to transfers to the United States of America, or are not located in a country with legislation deemed to provide adequate protection, they will have previously signed the European Commission’s “Standard Contractual Clauses ” issued by the European Commission or will be subject to Binding Corporate Rules approved by the authorities.

3.6. Secure Data Transmission

We transmit your personal data in encrypted form, particularly in connection with your orders and when you log in to your customer account. To this end, we use the TLS (Transport Layer Security) or SSL (Secure Socket Layer). We ensure that your data is processed securely and confidentially, including when certain operations are carried out by third-party service providers. In addition, we secure our website and other systems using technical and organizational measures to protect your data against loss, destruction, unauthorized access, modification, or disclosure by any unauthorized person. These measures are tailored to the sensitivity of the data being processed and the level of risk associated with the processing or its implementation

4. Who may use your browsing data?

4.1. The Website Publisher

The Browsing Data that we collect as you access and use our Websites and Services is intended for us by default; that is, it may be used by the Publisher.

The Cookies we manage allow us to count the number of Devices accessing a Site, a Service, a page on a Site, or content within a Service; to compile traffic statistics; track advertisers’ billing on Our Services, tailor the content of a Service or an advertisement to a Device’s Browsing Data, display to a User all the products in their shopping cart, prevent the User of the relevant Device from having to resubmit Personal Data they had previously provided, etc.

4.2. Our Partners, subject to the rights You exercise

Browsing Data from Users’ Devices may be shared with certain of Our Partners.

However, if you have configured your device’s browser software so that cookies are not stored on your device or if you delete them yourself—free of charge and at any time via your device—neither we nor our partners will have access to the data generated by cookies.

We may also share non-identifying sociodemographic information and Browsing Data with Partners to enable them to tailor their advertisements (by age group, gender, etc.). In such cases, we do not provide them with any information that would allow them to identify you.

4.3. Access by Third Parties Authorized by Law

Your Browsing Data may be accessible, in limited cases governed by law, to Third Parties authorized to access it upon specific request: a judicial authority, an administrative authority, your Internet service provider, or a Third Party that sets a cookie on your device (an external advertising network, another publisher, etc.).

5. Your Rights

5.1. How Can You Exercise Your Rights with Us?

You can exercise most of your rights online, either by logging into your personal account using your confidential login credentials, by replying to our messages, by clicking on a hyperlink provided for this purpose in the messages we send you, by emailing us at contact@vivlio.com, or by sending us a letter to: Vivlio – Vivlio Customer Service – Immeuble Cap 9 – 31 rue Gorge de Loup – 69009 Lyon.

In order for us to fulfill your requests, you must provide us with the information necessary to identify you as an account holder or user of a Site or one of our Services: the name of the account, Site, or Service you use, date of birth, country, ZIP code, security question and answer, email address, etc.

5.2. Your Rights to Access, Modify, Correct, or Delete Data

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, and the amended law of January 6, 1978, you may at any time access your data, request data portability, have information concerning you corrected or deleted, or object to receiving information about offers or events or to any type of processing of your data, by contacting our Customer Service or writing to us via our contact form. You also have the right to set guidelines regarding the fate of this personal data after your death.

To exercise your various rights granted by Regulation (EU) 2016/679 of April 27, 2016, and by Law No. 78-1 of January 6, 1978, as amended, you may contact Vivlio Customer Service:

Vivlio – Vivlio Customer ServiceImmeuble Cap 9 – 31 rue Gorge de Loup69009 LYONcontact@vivlio.comOur Users who have a personal account to access certain Services may have direct online access to most of their Personal Data stored on their Personal Page, Profile, or account.

5.3. To Stop Receiving Our Offers via Email or Text Message

To let us know that you no longer wish to receive our offers via email or text message, you can click on the unsubscribe link included in those messages or follow the instructions provided when we send our offers via text message.

In this case, the category of offers you had been receiving will no longer be sent to you, in accordance with the preference you have expressed to the sender of the relevant offers.

5.4. To stop receiving offers from Our Partners

You may at any time notify us of your wish to no longer receive offers sent on behalf of our Partners by writing to us at the contact information provided in the section above. Your request, accompanied by the information necessary for its processing as described in the section above, will be handled as soon as possible, within a maximum of 15 days from receipt.

If you have a Member or User account for one of our Services, you may also modify your preferences at any time within your account, in a section dedicated to your preferences regarding the receipt of commercial offers.

In the above cases, your Personal Data will no longer be shared with our Partners, effective upon processing of your request to that effect. Please note, however, that your request will not have retroactive effect on any transfers of your data to our Partners that occurred prior to your request. Therefore, for any request regarding the processing of your data that has already been transferred to our Partners, we invite you to contact them directly using any means they are required to make available to you.

5.5. Acceptance or Rejection of Cookies

The content of Our Sites and Our Services—including editorial content and advertising spaces displayed on Our Sites and Our Services—may contain cookie files issued either by Vivlio or one of its Service Providers, or by a Third Party.

The storage of cookies on your device or access to browsing data contained in or associated with these cookies is subject to your consent, which you may provide at any time by selecting one of the options offered by your browser.

If you have accepted the storage of cookies on your device through your browser settings, or if you have not refused their storage, cookies may be temporarily stored in a dedicated area of your device.

For practical advice on these options and on how to delete cookies stored on your device, depending on the browser you use, we invite you to consult the “Your Browsing History” section of the CNIL (Commission Nationale de l’Informatique et des Libertés) website: www.cnil.fr/vos-libertes/vos-traces.

In the event that the storage of cookies on your device is technically necessary to allow you to access certain Services, your refusal to accept cookies would prevent you from accessing those Services. If necessary, you may change the settings you have selected in your browser.

6. When is my data deleted?

Your Personal Data remains stored for as long as necessary for the purposes of this Policy, and in particular for the fulfillment of our contractual and legal obligations. Where applicable, we also store your personal data for other purposes, if and as long as the law permits us to store it for specific purposes, including to defend a legal claim.

It is possible to waive the deletion of data in cases provided for by law if the data is anonymous or pseudonymous and if deletion would make processing for scientific research or statistical purposes impossible or seriously impair such processing.

7. Protection of Minors’ Personal Data

Please note that minors under the age of 18 are not permitted to create a customer account. Consequently, no processing of minors’ data, as defined by the amended French Data Protection Act of January 6, 1978, will be carried out.

We draw parents’ attention in particular to their children’s use of the Internet. We recommend that parents ensure their children do not enter an incorrect date of birth in online forms.

8. Social Connect

To create an account or log in, Vivlio may offer You the option to sign in using accounts linked to Your usual web services, such as Your email, cloud storage, payment services, a customer account with a third-party retailer, or Your social media accounts.

This feature allows you to log in to Vivlio’s services using the credentials from your usual online services (social networks such as Facebook, web services such as Apple and Google, third-party retailers such as Cultura, etc.) to facilitate your purchases and access to Vivlio’s services. When you log in to Vivlio using these third-party accounts, Vivlio may access certain information in order to provide you with a personalized and social experience. Vivlio may request additional information beyond what is already present in your social media accounts for the purposes described above.

The information collected by Vivlio on its websites and apps is not shared with social media platforms without your consent. It is your responsibility to manage your privacy settings on social media platforms when you wish to log in to Vivlio’s services using your social media credentials.

You agree to ensure that your account information remains accurate, complete, and up to date. You can view and edit your information at any time by going to your account and selecting the “My Personal Information” section.

If your information is not accurate, complete, and up-to-date—particularly if you provide invalid or expired data—you may no longer be able to fully benefit from the services or use them to make a purchase.

Vivlio reserves the right to accept or refuse a User’s registration for any legitimate reason and within the limits permitted by applicable law.

9. Information on Changes to the Privacy Policy

This Policy is subject to change in accordance with the development of the Site and Our Services, as well as changes in legislation. We therefore recommend that you review this Policy from time to time.